Return Policy
Giftsgenie is passionate about changing the way people feel about giving gifts and the experience of receiving them. Gifts should be amazing, reflecting the uniqueness of the individual. And above all, we believe no other gift comes close to a Giftsgenie experience.

Refund Policy

  • We reserve the right to cancel any order without providing any reason. This will be regardless of whether the payment has been confirmed / received. Payment for the cancelled orders will be refunded and the user will be informed. Refund can take up to 20 days to take effect.
  • For orders in which problem arises owing to the mistake of the user e.g. wrong address or incomplete information or recipient not reachable, no refund will be given. Redelivery charges, if any, will be borne by the user.
  • All gift vouchers are not exchangeable or redeemable for cash. Those which have an expiry date, are also non refundable.
  • Delivery of certain items may not be possible under certain uncontrollable circumstances like no courier service, delivery not available etc. However, you will get 100% refund of your money. Refund can take up to 20 days to take effect.
  • Complaints received after 15 days of Order Date / Shipment Date, whichever is later will not be entertained. Refund requests should be made within 1 day of the shipment / delivery date.


All merchant trademarks and logos are the property of the respective merchants and used by Giftsgenie subject to permission.
The gift products may be subject to additional terms and conditions imposed by the merchant.

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