FAQ

• About Us

  • Q: What is GiftsGenie?

    GiftsGenie evolved to simplify the process of searching for something we all love to receive 'A Gift!' GiftsGenie is passionate about changing the way people feel about giving and receiving gifts. We want you to move over conventional gifts and bring a personal touch in all your gifts. We deal in several gift options:
    
    
    • Experience Vouchers: Gift your loved ones experiences, something they love to do but never find the time to pursue it, or an experience which they will cherish for life, which does not simply sit in the showcase but lives in them. We want to make the experience of gifting more enjoyable, more personalized, and remembered for life. You can choose from a range our experience vouchers from leading merchants for shopping, vacation, spa, dinner, adventure sports, hobby class etc.
      
      
    • Personalized Gifts: Make your loved ones feel even more special by presenting them a gift which is specially created and crafted for them. A range of personalized gifts is available on our website which can be customized as per your needs
    
    
    
    • Gift Baskets: Perfect for every occasion, GiftsGenie has an array of beautifully packed baskets with choicest delicacies.
    
    
    
    • Cakes and Flowers: The oldest and yet one of the best ways to greet your loved ones on their special occasion. GiftsGenie has freshest deliverables and awesome combos to delight you and the recipient alike
    
    
    
    • Genie Points: The ultimate freedom to choose gifts now given directly to your loved ones. When not sure what they would like to have, simply send them GiftsGenie Genie Points which can be redeemed against any of the above mentioned gifts available on the website. An ideal last minute gift, genie points can be sent on SMS/Email.
    
    
    
    • Gifting was never so much fun, with so many options now available at a click from the comfort of your home or office.

  • Q: What are the various gift options available at GiftsGenie?

    GiftsGenie has a wide variety of gift options to suit every occasion and purse. You can simply follow the below selection guide to come to a decision.
    
    Do you know what they Want?
    
                or             
    
    

    'Gift an Experience' Voucher

    Choose a voucher for an experience from an array of categories.

    Gift Baskets/Cake/Flower

    Select from a range of beautiful gift baskets. Perfect for every occasion

    
    
    
    
    
    
    Not Sure what they would like?
    
    Genie Points
    
    Let them choose what they would like. No expiry date for Genie Points…so they can choose at leisure

• My Account

  • Q: How do I create an account?

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  • Q: What do I do if I forgot my password?

    Please click on the 'Forgot Password' link just below the login credentials. You password will be sent to you on your registered email id.

  • Q: Can I store my payment information on your site?

    No. No payment information can be stored on the site.

  • Q: How can I subscribe/unsubscribe your newsletter?

    GiftsGenie's newsletter is a great way for us to stay in touch with you. Our newsletter contains the details of the new products & services added in our catalog and special offers.
    
    To subscribe, please click on
    
    To unsubscribe, please click on

  • Q: What is a Wishlist?

    Wishlist is a fun feature where you can list your favorite GiftsGenie experiences and gifts you would like to have in future. This wishlist can serve as a reminder to you when you next go shopping on Gift Genie. You can also share this wishlist with your friends and relatives so that they know what you would love to receive as a gift.

• Order Status & Deleivery

  • Q: How can I track my orders? Can I access my order history?

    You can track the status of your order by your order number . You can also access the history of all orders you have placed with us by .

  • Q: What delivery options are available?

    Gift vouchers, gift baskets, cakes, flowers and personalized gifts are delivered at the shipping address by courier by our esteemed logistic partner DTDC and Blue Dart. Genie Points can be sent through email.

  • Q: In which Indian cities the gifts/gifts vouchers can be delivered?

    We deliver gift baskets across all major cities like Delhi, Mumbai, Bangalore, Kolkatta, Hyderabad, Pune, Chennai etc in India on the same day. Apart from these, we deliver in over 150 cities in India within 24-48 hours. Following is a complete list of cities we cater to

  • Q: My order should have arrived by now, but it hasn't. What should I do? OR What do I do if my gift goes missing?

    Please contact our customer care at customercare@giftsgenie.in. It is the responsibility of the purchaser to provide the correct details and shipping address for courier and email delivery. GiftsGenie will not be held responsible for damaged, missing or delayed orders when incorrect or incomplete details are provided by the purchaser.
    
    If your order was delivered by email, it is not received within 15 minutes of payment, please check your rash/bulk folders. Most common reasons for inability to receive email from Gift Genie are:
    
    

    • Recipient's Internet security setting is very high (sender is not on the safe list)
    
    
    
    • Recipient's firewall blocks the email
    
    
    
    • Recipient's email inbox has exceeded its size limit
    
    
    
    • Invalid email address

    
    
    Please see if any of these reasons may have caused the email to not be received. If delivery is taking longer than usual by your chosen delivery method, please email us at '' quoting your Order Id or call us on ''.

  • Q: I lost my experience gift voucher. What do I do?

    GiftsGenie is not responsible for any loss after the gift is received. Since our merchants treat gift vouchers like cash, we are unable to replace gift vouchers if they are lost or stolen after they are received. However, we can provide replacement.

  • Q: What are the options available for redelivery?

    Valid and unused genie points or gift vouchers can be redelivered through email (free!) or couriers (at additional charge) respectively.
    
    For resending Genie Points:
    
    

    • Log in to 'Your Account'
    • Select 'Order History' from the list on the left side of the page
    • Find the required experience voucher in the list of your recent purchases
    • You have the choice to either PRINT or RESEND

    
    
    For redelivery through courier, additional charges will be applied if (a) gift is returned due to incorrect delivery details (b) you lose the gift voucher after receipt

• Payment Information

  • Q: In what currency can I pay?

    All prices on GiftsGenie as listed in INR and USD. You can make a payment in either of the two. Please note that when paying in USD, the exchange rate valid for that day will be used.

  • Q: What forms of payment do you accept?

    You can pay through any of the below methods. Your gift will be dispatched one the payment is received.
    
    

  • Q: What Service Fees are charged?

    The purchase of a gift voucher includes a service fee, which covers the cost of packaging, customer service, etc. Service Fee is only charged with Gift vouchers. No service fee is charged with personalized gifts, Genie points, Gift baskets, cakes and flowers. The cost breakup is also provided when you select any product for more information.

  • Q: Is there any surcharge over credit card purchase?

    We don't bill any surcharge for credit card purchases.

  • Q: What is a credit card Security Code and why is it required?

    In order to protect you from unauthorized transactions, GiftsGenie requires your credit card's Security Code. Visa, MasterCard®: The Security Code is the 3-digit number printed on the signature panel on the back of your card. It immediately follows the account number.

• Shipping and Fee information

  All orders are subject to a verification process and any information submitted that does not verify with a customer's financial institution may cause delays. All orders are subject to the availability of inventory.

  • Q: When will my gift/gift voucher arrive?

    Please add one business day to the durations below for orders placed after 2PM IST. Orders placed before 2PM IST will follow the delivery time stated below:
    
    

    • Email gift vouchers will be emailed the same business day.
    • Orders shipped through courier are delivered within 3-5 business days.
    • Orders placed on national holidays will be processed and shipped the following business day and delivered according to the shipping option you choose.

  • Q: What are the shipping costs?

    Shipping fees is charged only for experience vouchers between Rs 50 to Rs 100 depending on the location of delivery. It includes packaging and shipment.

• Technical Support

  • Q: How can I best view and shop at GiftsGenie?

    The site is best viewed with Internet Explorer version 6.0 and above.

  • Q: Where can I get help if I have technical difficulties?

    Please send a mail to customercare@giftsgenie.in with the description of the problem/error.

• More FAQs for Gift Vouchers

  • Q: What gift vouchers does GiftsGenie offer?

    GiftsGenie offers original gift vouchers from hundreds of merchants in a range of categories. Our selection of gift vouchers is the largest available on the Internet and includes your favorite stores, travel agencies, hotels, theaters, restaurants, and more.

  • Q: Where can I redeem a gift voucher?

    It depends on the merchant. If you receive a physical gift voucher you may redeem the gift voucher at the merchant's physical location. Some merchants also allow their gift vouchers to be redeemed online. Please read the terms and conditions mentioned on the gift voucher.

  • Q: Do gift vouchers expire?

    Yes. Merchant vouchers are issued in the same month as that of your purchase and have the expiry date mentioned. Please note that the terms and conditions vary for each voucher. All vouchers will have with detailed terms and conditions. We strongly advise you to read them carefully to avoid inconvenience.

• More FAQs for Cakes and Flowers

  • Q: How are cakes and flowers delivered?

    We have tied up with one of the best service providers in the industry for cakes and flowers. On GiftsGenie, we have listed the best and most sought after products and combos to give you a wide choice of gifting options at a single place. Orders placed on Gift Genie are registered and sent immediately for delivery in India via courier.

  • Q: How long does it take to deliver cakes and flowers?

    Same Day Delivery Order will be delivered any time during the day. Order received till 2pm will be delivered till 7pm and order received till 5pm will be delivered till 9pm Fix Time Delivery order will be delivered as per selected time +15 -15 mins. Midnight Delivery Order will be delivered during midnight 11.30p.m. to 12.15a.m. International Delivery order will be delivered Monday to Friday any time during the day between 9a.m. to 7p.m. as per the country type.

  • Q: Can I change my order information?

    If you have any concerns about changing your order information, you can contact us at:
    
    

    • Live Chat with us (For reference, See top of this page).
    • Email us at customercare@giftsgenie.in
    • Call us at 9971022356

    
    
    Customer Support Timings : 09:00 am to 8:00 pm (Monday-Saturday) and 09:00 a.m. to 02:00 pm (Sunday)

• More FAQs for Gift Baskets

  • Q: How do you guarantee the quality of the goods delivered in your baskets?

    All our products are from highly reputed houses which have a tradition of delivering delicious products with best quality. We also deliver only those products which have a long shelf life. The baskets are packed with utmost care to ensure no damage to them during freight.

  • Q: How long does it take to deliver these baskets?

    All orders are delivered by the delivery date specified by you. In the cities where our vendors have presence, the baskets are packed and sent the same day to your loved ones. Please give us a notice of 24-48 hours for delivery within India.

  • Q: Why are chocolates/sweets priced higher compared to the brick and mortar/offline stores?

    Some gift baskets are priced higher compared to those in offline stores. This is because the cost on GiftsGenie also involves decorating and packaging the baskets attractively, personalization, shipping and delivery charges. If you consider all the costs, all products are cheaper on GiftsGenie by at least 35-40%.

  • Q: Can you deliver these baskets abroad?

    As of now we do not deliver baskets abroad. Hoping to tart this service soon! We'll keep you posted on the updates through our newsletter.

  • Q: Can I place bulk orders for marriage, party or other occasions?

    Yes. We take bulk orders for all kinds of baskets and also personalize/customize them according to your gifting needs. We also offer fabulous combo offers and discounts for bulk orders. Please contact us on bulk@GiftsGenie.in for more details.

• More FAQs for Personalized Gifts

  • Q: How can I customize a Product that I choose to buy?

    • Choose a product from GiftsGenie and make the payment. Once the payment is made successfully, our customer care will send you a choice of templates to choose from. Select Template of your choice.
    • Type the text you would like to go with your product in the Type Your Message. You may choose to not give any message.
    • Upload the Picture you want on the Product in the Upload your Image. Your picture File may be in JPG, JPEG, GIF, PNG or TIFF Formats.

    
    
    NOTE: The quality of the final picture will be totally dependent on the picture you share with us. Hence please share clear and high resolution images for best results.

  • Q: As regards the Templates, I guess the Text on them can be changed as per my choice, isn't it?

    Yes of course, the text on the Templates is just for reference .You are at liberty to type the Salutation, Body Copy , Date and From … the way you want

  • Q: I am not sure if I should choose to receive the Design for Approval, what should I do?

    We will make your product identical to your chosen Template with your Message and Text. Usually this should give you a clear idea as to how your product will look. Orders that come without the Request for Approval will get delivered faster. However if you want to be absolutely sure, please choose to receive the Design for Approval.

  • Q: In how much time should I expect the product to be delivered to me?

    We will strive to dispatch the customized product the next day we receive the approval of the design. Orders that come without the request for Approval will be dispatched the next day of receiving the order itself save and except Public holidays etc.. The mode of dispatch will be courier and deliveries should take 24 to 48 hours depending on the station.

  • Q: Are the mentioned Prices inclusive of Courier and Taxes?

    Yes. The prices Include Taxes and Delivery anywhere in India.

  • Q: What if I receive a Defective Product and want a replacement?

    We value the long term aspect of our relationship with you and have in place a strong Replacement Policy. Products will be replaced free for any manufacturing defects etc. You just have to return the defective product to us with comments on the nature of defect.